LuckyVibe Privacy Policy
Last updated: April 10, 2026
At LuckyVibe, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.
Information We Collect
We collect personal information such as your full name, date of birth, residential address, email address, phone number, and government-issued identification (e.g., driver's licence or passport) for account creation, age verification, and compliance with Australian anti-money laundering laws. We also gather financial details like banking information and transaction records for payment processing. Additionally, we collect technical data including IP address, device information, and gaming activity such as betting history to enhance security and personalise your experience.
How We Use Your Information
We use your personal information to manage your account, process deposits and withdrawals, verify your identity, and provide gaming services under our terms. This includes personalising your experience based on game preferences and ensuring compliance with gambling regulations and taxation requirements. We may also use it for service improvement, fraud prevention, and responsible gambling initiatives as required by Australian law.
Information Sharing
We disclose personal information to service providers (e.g., payment processors) under strict confidentiality agreements that require compliance with the APPs. We share data when required by law, such as for anti-money laundering reporting or court orders. We do not sell your information to third parties.
Data Security
We implement reasonable security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, misuse, or disclosure. Our employees and service providers are bound by confidentiality obligations. We regularly review and update these measures to maintain data accuracy and integrity in line with APP requirements.
Your Rights
Under the Privacy Act 1988 and APPs, you have the right to access personal information we hold about you and request corrections if it is inaccurate or incomplete. You may also request deletion in certain circumstances, subject to legal retention obligations like 7-year records for compliance. Contact us to exercise these rights; we will respond within 30 days where practicable.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise content. You can manage cookie preferences through your browser settings. Our cookies support security, analytics, and responsible gaming features.
Contact Us
For privacy concerns, access requests, or complaints, contact our Privacy Officer.
[email protected]